24/7/365 Contact centre
Our customers receive free 24/7 telephonic support that guarantees fast turnaround times. Our Contact Centre is well equipped, staffed with trained personnel using automated systems and best practice procedures for the command and control of our field technicians
We have a national footprint of over 150 field technicians operating out of 26 points of presence that are located countrywide. Our field technicians are supported by technical and operational specialists to ensure fast and reliable support. At Cash Connect, every effort is made to ensure maximum uptime of your device..
Online client portal
Our free online client portal allows you to view a snapshot of your cash deposits (real-time) and offers easy to use record of historic financial transactions, deposit and settlement trends and analyses. This online administrative aid enables you to stay connected and fully informed anywhere, anytime. By making use of the dashboard, you can view the cash value in your vault for single or multi-store environments as well as the cash drops by teller or shift. You can even receive SMS and email notifications of key transactional events. Read More
Onsite assistance and training of your staff
Each customer is allocated to a dedicated Account Manager who will perform regular onsite visits. Our Account Managers provide onsite training and assist in resolution of any queries as part of their regular call cycle.
Newsletters and ‘how-to’ bulletins
We provide you with relevant and topical newsletters. In addition, our practical ‘how-to’ documents will assist you to get the best out of your device and make your business life easier.
Expect an exceptional service experience
We pride ourselves in our agility and responsiveness to our customers. We strive to deliver best-of-breed technology, exceptional service and capital to grow your business.
We support you every step of the way.